How to maintain your Icetub

🧾 Keep Your Icetub in Top Shape with Expert Support

Whether you're looking to troubleshoot an issue or order a replacement part, our service team is here to help. Regular maintenance ensures your Icetub stays clean, efficient, and long-lasting.

🔄 How Often Should I Maintain My Icetub?

Maintenance frequency depends on usage, climate, and water conditions.
We recommend:

• Regular water care with AquaFinesse

• Monthly filter replacements

• Occasional deep cleans, depending on use

Visit our full Water & Maintenance Guide for all the best practices to keep your tub fresh.

❄️ Cooling Engine Not Working?

If your Icetubs Engine™ isn’t cooling properly:

1. Don’t worry — we’ll walk you through it.

2. Fill out the Service Form with detailed information.

3. Our service team will respond within 1 business day to help diagnose and resolve the issue.

Include any error codes, photos, or videos for faster assistance.

🧩 Need Replacement Parts?

We have replacement parts available for all models. If something breaks or wears out:

• Let us know what part you need via the Service Request Form

• We’ll ship it directly or guide you through the repair process

This applies to filters, hoses, panels, pumps, covers, and more.

💧 How to Maintain Water Quality

Proper water maintenance = longer use and cleaner plunges.

• Use AquaFinesse weekly to prevent bacteria and biofilm

• Replace filters monthly (more often with heavy use)

• Keep your tub covered when not in use

• Refresh the water every 4–8 weeks based on climate and usage

Check our Water Quality Guide for all the details.

🧑‍🔧 On-Site Servicing

At this time, on-site service is not available. But don’t worry:

• Our support team offers remote guidance

• Step-by-step instructions and videos will walk you through most fixes

• Solutions through shipping to our factory or replacing parts